Privacy policy

MEL Science Ltd. (“Company,” “we,” or “us”), a limited company registered in England and Wales under company number: 9385043, having its registered address at Anglo House, Bell Lane Office Village, Bell Lane, Amersham, Buckinghamshire, HP6 6FA, UK, provides access to information through our website, accessible at the URL https://melscience.com/med (the “Site,” or “Website”) to perform sales and marketing tests with the aim of understanding potential sales dynamics for the MEL product subscriptions (the “Product”), some of which can be currently in development (the “Test”). We are not offering to sell or ship the Product during the Test.

MEL Science Ltd. is committed to respecting and protecting your privacy. This privacy protection section communicates how, when, and why we gather information about our customers and what we do with it. The capitalized terms that follow shall have the same meaning as those found in the Terms and Conditions also contained on this Site.

If you have any questions about the MEL Science Privacy Policies, please contact us at:

MEL Science, Huckletree, 18 Finsbury Square, EC2A 1AH, London, United Kingdom or support@melscience.com.

This Privacy Policy relates only to the Site (https://melscience.com/med) and the Services (including the Software) including the Product Testing periods.

This Privacy Policy does not apply to other websites to which we link. You agree that your use of the Site and Apps signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorised to use the Site and Apps.

Information Collected

If you subscribe to MEL Science or place an order through the Site or the Apps, we will ask you for your name, email address, shipping address, telephone number, and credit card information. We use this information to process and fulfil your order and to notify you of your order status. Your telephone number and email address may also be used to contact you regarding your order. In addition, when you respond to a prize draw, competition, survey, questionnaire, or other promotional feature, we may ask you for your name, address, and email address or other personal information. We do not collect any personal information about you unless it is voluntarily provided by you. MEL Science will never sell, rent, or share your personal information, including your email address, with any third parties for marketing purposes without your express permission. When you subscribe to MEL Science, you will create an account that includes a personal password.

Please safeguard your password and other personal information. Failure to do so may result in liability for unauthorized use of our Site and the Apps, as well as the use of your private information by others. In addition, we automatically gather certain information about the use of the Site or the Apps, such as how frequently certain areas of the Site or the Apps are visited, including through the use of cookies, web beacons, and other technologies. Most browsers can be set to prevent cookies or to notify you when one is placed. However, cookies are necessary to access some interactive features of the Site and Apps.

How We Use Your Information

We will not share or disclose your information to anyone except as described in this Privacy Policy. We use personally identifiable information in order to give you a more enjoyable and convenient shopping experience and to help us identify and/or provide information, products, or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and the Apps and their features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site and Apps. We may also use your information in order to conduct tests for our new Products. We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information.

In connection with their performance of services to maintain and operate the Site and the Apps and certain features on the Site and the Apps, certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site and the Apps, operate various features available on the Site and the Apps, send emails, analyse data, provide search results and links, and assist in fulfilling your orders.

We may also share personal information about you if we merge with or are acquired by another company.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and to facilitate credit risk reduction.

We use non-personally identifiable information in the aggregate, so that we can improve the Site and the Apps and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information. If you submit your email address to be added to a mailing list, we will use the email address for the purposes of sending you announcements, special offers from MEL Science and other partners, and Site and Apps updates. Each email we send will contain information on how to unsubscribe from our mailing list. You can also unsubscribe by sending an email to support@melscience.com.

We use your feedback to improve our Site, our Apps, and our organization. If you choose to provide information about yourself using a feedback or email form on our Site or one of our Apps, we will not use the information for any purpose other than to respond to your inquiry or to act on your suggestion or comment. We will not share your information with others except with your permission or upon your request.

Comments you voluntarily post on public forums such as our comment section will, of course, be displayed publicly along with the name you submit and the time at which you submitted the comment.

If you elect to use our referral services to inform a friend about our Site or Apps, we ask you for the friend's name and email address. You are responsible for ensuring you have the referee’s consent to provide us with their name and email. MEL Science will automatically send the friend a one-time email inviting them to visit the Site or Apps. MEL Science stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The referee may contact MEL Science to request the removal of this information from our database.

How We Protect Your Information

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security, and integrity of data stored in our system.

Should we learn that a personal information breach has taken place, we will take steps to recover from the breach. We will establish the severity of the breach and, should there be a risk to your rights and freedoms, we will inform both you and the Information Commissioner's Office as soon as possible.

We use Stripe's third-party payment system to process your payment information and execute transactions securely. We do not store or process any of your payment data on our servers. If you have any questions regarding your payment data, please email support@melscience.com.

Links to Other Websites

Our Site and Apps may contain links to other websites of interest. However, once you have used these links to leave our Site or one of our Apps you should note that we have no control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy. Exercise caution and acquaint yourself with the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the Site or Apps, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to allow us to use your personal information for direct marketing purposes, you may change your mind at any time by writing to us at MEL Science, Huckletree, 18 Finsbury Square, EC2A 1AH, London, United Kingdom or emailing us at support@melscience.com. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you give us your express agreement.

You may request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to MEL Science, Huckletree, 18 Finsbury Square, EC2A 1AH, London, United Kingdom, or support@melscience.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at the above addresses. We will promptly correct any information found to be incorrect.

You may request a machine-readable copy of the personal information we hold about you in an open format by writing to support@melscience.com. If requested and feasible, we will attempt to transfer the data to another data controller on your behalf.

International Transfer of Personal Information

To operate our business, we may send your personal information outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it and may not offer the same level of protection as in other parts of the world. By providing your personal data to us, you consent to such transfer, collection, and/or processing of your personal data outside of your state, province, or country, including in the United States.

Cookies

A cookie is a small file that is downloaded to your computer or mobile device when you visit a website or mobile application. Cookies are then sent back to the originating site on each subsequent visit, or to another site that recognises those cookies. You can find out more information about cookies at www.allaboutcookies.org.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are accessed. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes. The data is then removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Children's Privacy and Parental Controls

We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site or the Apps. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission, or from accessing material that is harmful to minors.

Privacy Policy Changes

If we decide to change our Privacy Policy for the Site and Apps, we will post the revised Privacy Policy here so that you will always know what information we gather, how we might use that information, and whether we may disclose it to anyone. Your continued use of the Site or the Apps indicates your assent to the Privacy Policy as posted.

Mobile Apps Location

The personal data we collect via the Apps may include data identifying your location (“location data”) if you have opted to enable the collection and use of such location data via the Apps. We will only use such location data to improve our services and enable a better customer experience. We will not release your location data to any other party unless required by law in accordance with this Privacy Policy.