Terms & conditions

MEL Science Ltd. ("Company," "we," or "us"), a limited company registered in England and Wales under company number: 9385043, having its registered address at Anglo House, Bell Lane Office Village, Bell Lane, Amersham, Buckinghamshire, HP6 6FA, UK, provides access to information through our website accessible at the URL https://www.melscience.com/med (the "Site," or "Website"), and sells and supplies the goods and services (the "Products") listed on this Website. By using this Website or by ordering any of the Products listed on this Website, you agree to be legally bound by these terms and conditions ("Conditions" or "Terms"). You will be unable to proceed with your purchase if you do not accept these Terms and Conditions as may be modified or amended and posted on this Website from time to time. If you do not agree to these Terms and Conditions, you must exit this Website immediately.

In using our services, you may from time to time be invited to participate in various programs that we use to test and improve our products and services and be offered MEL Science Products that match your child’s age. We may use your personal information for this purpose and rely on our legitimate business interest in testing and improving our products, services and additional features in doing so. You may, however, opt-out of our testing program at any time by sending a response to our invitation to participate in the program.


1. Account

In order to use some of the Website features and to purchase Products from the Website, you must first register to set up an account (“Account”) with us by completing the registration form on the Website. In order to register an Account, you must be an individual and agree to comply with these Terms. If you are registering on behalf of an organization or company, you must have the authority to bind that organization or company.

1.1 Representations and Warrants

You warrant that all information you provide to us when registering an Account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure that the information in your account is updated regularly with any relevant changes.

1.2 Responsibility

You are responsible for the confidentiality of your Account login information and you are fully responsible for all activities and purchases that occur under your Account. You must notify us immediately of any unauthorized use of your Account, or suspicion that anyone has obtained access to your Account, or if you otherwise become aware of any unauthorized use of your Account, or other security breaches. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

1.3 Right to Refuse

We may refuse at our absolute discretion any application to create an Account on the Website, receive our services, or purchase our Products for any reason whatsoever.

1.4 Permission to Contact

By supplying your email address when creating an Account or subscribing to our mailing lists, you grant us permission to contact you via email regarding your Account and changes to your subscription, or the services and the Products we offer.

1.5 Sharing Your Contact Details

With the exception of order processing, we will not pass or sell your details to any company outside of our group. Your data may be transferred outside the EEA (European Economic Area).

2. Pricing and Payments

2.1 Bank Charges

You agree not to hold us responsible for any banking charges incurred due to payments on your Account.

2.2 Order Procedure

No order is accepted from you until our Website displays an order confirmation message and you receive a confirmation email from us. The Website allows you to review your order and make any corrections before submitting it to us, and by submitting the order, you confirm that you have made any necessary corrections. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof).

2.3 Automatic charging

Your subscription will continue until you cancel it or it finishes. You will be charged automatically according to your subscription plan.

2.4 Charging date

You will be charged up to five (5) working days before your products are shipped. In case of special offers and promotions, the charging date can be changed according to the supplementary conditions of the offer.

2.5 Country limitations

You can only purchase products to be delivered in the country you reside and where your payment card is registered. Currently, this is limited to the United States of America.

2.6 Price change

All Products are subject to changes in price. We reserve the right to change the fees for any services or price of any Product at any time, while not being obliged to inform you in advance. However, we will attempt to give you 30 days’ notice in such circumstances. You can cancel your subscription if you do not agree with the updated price. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuance of any Product or its price.

2.7 Up to date payment details

It is your responsibility to ensure that your Account on the Website contains correct and valid payment details for the entire term of your subscription.

3. Cancellation and Returns

3.1 Cancellation by You

If you wish to cancel your subscription, you can do this in your Account on the Website. Any subscriptions debited prior to cancellation will be processed as normal. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you but received by us, which you can ensure via a cancellation confirmation email from us. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation. Any payments you have made for orders which have been properly cancelled will be refunded to you.

3.2 Cancellation by us

We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. If we terminate your use of our service because of a breach of any obligation under these Terms, such termination will be immediate and without notice.

3.3 Exchange

We do not accept any Product exchanges.

3.4 Damaged or Defective Items

You must inspect the Products delivered to you on the day of receipt and notify us the same day of any defects. We will replace or refund you for defective Products if notified of any damage or defects on the day of receipt according to the procedure below.

All returns must be made within two weeks after the Product shipment date. All returned Products must be unused and returned in accordance with the instructions received from contacting our customer service. You are solely responsible for the cost of shipping the returned Product. Provided that we confirm that your Product was damaged and was returned as described above, your sole and exclusive remedy is that

  1. we will issue a refund to your credit card in the amount charged for the damaged Product (if your credit card has already been charged for the Product) or
  2. we will not charge your credit card for the damaged Product. The refunded amount will include the applicable delivery fee.

4. Delivery

4.1 Territory

Products can only be delivered to addresses within the United States of America.

4.2 Used Postal Service

We use different postal services in different countries.

4.3 Delays

Any delivery dates provided by us are estimates. You will not hold us responsible for any delays outside our control relating to the delivery of the Products.

4.4 Pre-order and First Order

After placing your first order, please allow up to two weeks for delivery of your first Product, unless you are taking part in the pre-order, in that case, you will be charged right after the checkout but receive your first Product in December 2021. Since December 2021 the Product will be delivered monthly, within 2 weeks of each monthly charge.

4.5 Lost Products

It is your responsibility to report all lost Products within two weeks of expected delivery time by email to support@melscience.com. Subscriptions not reported within this time frame are not subject to refunds.

4.6 Areas with Unreliable Post

We reserve the right to cancel your service if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.

4.7 Address Change

If you change your shipping or billing address, you must update your address details by logging into your Account on the Website and updating your profile. Please ensure we receive this communication two weeks before a product is due to be dispatched, as you will be solely responsible for any Products posted to the wrong location.

5. Website and Product Use

5.1 License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable personal license to access and use the Site and Services and download, install, and operate any software (in object code form only), scripts, and other content that we may from time to time have specifically identified within the Site as available for download either to your PC, smartphone, or a tablet device (“Software”). The Software is a part of the “Service.” Your use of any Software may be subject to additional terms and conditions that accompany such Software. Except where you are given a non-exclusive license to use the intellectual property rights that you need to enable you to use the Website in accordance with these Terms, you are not given any rights in respect to the intellectual property rights owned by us or our licensors, and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the Website.

5.2 Non-Transferable

You may not rent, transfer, assign, commercially exploit, resell, or sublicense access to the services to any third party.

5.3 Personal Use Only

You may use the Website and the Services (including the Software) only for your personal, non-commercial purposes.

5.4 No Derivatives

You further agree not to combine or integrate the Website and Software with hardware, software, or other technology or materials not provided by us. You may not modify or create any derivative product based on the Website and Software.

5.5 No Harmful Code

You agree not to upload, post, email, or otherwise send or transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, harm, damage, destroy, or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this Website. You also agree not to interfere with the servers or networks underlying or connected to this Website or our services or to violate any of the procedures, policies, or regulations of networks connected to this Website. It is your responsibility to ensure that your computer system meets all the necessary technical specifications to enable you to access and use the Website and is compatible with the Website.

5.6 No Reverse Engineering

You may not decompile, disassemble, reverse engineer, or otherwise attempt to obtain or perceive the source code from which any component of the Website and Software is compiled or interpreted, and nothing in these Terms should be interpreted as granting you any right to obtain or use source code.

5.7 No impersonation

You agree not to use the Website, Services, and Software to impersonate any other person, conduct yourself in an offensive manner, misrepresent your affiliation with a person or entity, or use the Website, Services, or Software for any illegal, immoral, or harmful purpose.

5.8 No Illegal Use

You agree not to use the Website, Services and Software to:

  1. violate any local, state, national or international law;
  2. use the Website, Services, or Software for unlawful any purposes or in any way that may damage our name or reputation or that of our affiliates
  3. stalk, harass or harm another individual;
  4. collect or store personal data about other users;
  5. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services.

5.9 Links to Other Websites

From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. It also includes links from advertising on the Website. They do not signify that we endorse the linked website(s). We have no responsibility for the content, privacy policies, or operation of such linked websites, or for anything provided by the third parties controlling such linked websites.

5.10 Links to this Website

If you create a link to this Website and we want you to remove it, we reserve the right to ask you to do so.

5.11 Product Disclaimers

MEL Med product:

MEL Science products are for demonstration and educational use only. These products are not to be used as medical devices, for diagnostic or drug purposes, nor are they to be administered to, or consumed by, humans or animals.

All products labelled and/or advertised “for educational use” may only be used for educational purposes. Commercial use, resale, and research use other than educational purposes are all prohibited. By requesting or placing an order for such products, you represent and warrant that you will use the products only for educational purposes. Unauthorized uses must be recalled and destroyed.

The Product is designed for an educational activity for teens NOT YOUNGER THAN FOURTEEN (14) years old and may contain Small Parts, Small Balls, Long Cords, Magnets, Balloons, and may need Batteries to operate. This product may contain sharp tools, electronic devices, needles, tools that can puncture the skin, etc. YOU ACKNOWLEDGE THAT THE PRODUCTS ARE NOT DESIGNED, MANUFACTURED, OR INTENDED FOR USE BY CHILDREN UNDER THE AGE OF FOURTEEN. IN ADDITION TO ALL OTHER LIMITATIONS AND DISCLAIMERS IN THIS AGREEMENT, THE COMPANY SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY, IN WHOLE OR IN PART, FOR ANY CLAIMS, LIABILITY, DAMAGES, LOSS, OR COSTS ARISING FROM SUCH USE.

Read and keep in mind the following specifics on the Product use:

  1. Read carefully and follow the instructions and safety recommendations provided with the product. Keep them for reference.
  2. Keep young children and animals away from the experimental area; store the Product out of reach of children under 14 years of age.
  3. Never eat or drink in the experimental area.
  4. During experiments, always use only the components and equipment provided or recommended.
  5. Clean all equipment after use and wash your hands after conducting experiments.
  6. Sutures and instruments are NON-STERILE and FOR PRACTICE ONLY.
  7. Never apply the Product or any of its parts to humans or animals.
  8. You will perform specific experiments using sharp tools. In case any injury occurred, please read this recommendation carefully. In any case of doubt, seek immediate medical attention.
  9. In the case of haemophilia: We do not recommend the experiment set containing sharps for a person who has any type of diagnosed bleeding disorder, like haemophilia. In case you are still intending to use this type of experiment set, please read the following disclaimer carefully. Always perform the experiment only if someone is present to assist you. Make sure the person who assists you is aware of your diagnosis.
  10. All the equipment, tools, guidelines, and descriptions are of educational purpose only. Never use it for diagnosis.

The Product contains some chemicals which can present a hazard to health. You must follow the following rules when using the product:

  1. Read the instructions, safety recommendations, and first-aid information before use, follow them and keep them for reference.
  2. Use under adult supervision is recommended.
  3. Do not allow chemicals to come into contact with any part of the body, particularly the mouth and eyes.
  4. Always wear eye protection safety goggles when present and noted in the instructions.
  5. Keep children, animals, and those not wearing eye protection away from the experimental area.
  6. Keep the experiment sets out of reach of children under 14 years old.
  7. Observe all reasonable safety procedures when using the Product.
  8. Clean all equipment after use. Make sure that all containers are fully closed and properly stored.
  9. Ensure that all empty containers are disposed of properly.
  10. Wash hands after carrying out experiments.
  11. Do not use any equipment which has not been supplied with the set or recommended in the instructions for use.
  12. Do not eat or drink in the experimental area.
  13. Because teen inclinations vary widely even within age groups, supervising adults should exercise discretion as to which experiments are suitable and safe for them. The instructions should enable supervisors to assess any experiment to establish its suitability for a particular person.
  14. Before the experiment started, particular attention should be paid to the safe handling of acids, alkalis, and flammable liquids.
  15. The area surrounding the experiment should be kept empty and away from the storage of food. It should be well-lit, well-ventilated, and close to a water supply. A solid table with a heat-resistant surface should be used.
  16. Substances in non-reclosable packaging should be used up (completely) over the course of one experiment, i.e. after opening the package.
  17. Be attentive while using the solid fuel stove. Only use it as described in the experiment instructions. After usage, wait for some time for the stove to cool down.
  18. If the person has strong allergies or asthma, make sure they never inhale any of the reagents provided. Avoid experiments that involve the release of strong smells (safety caption: “Conduct in a well-ventilated area”), or consult with a doctor before performing them.

Products contents disclaimers:

WARNING! Products contain chemicals that may be harmful if misused. Read cautions on individual containers carefully. Not to be used by children except under adult supervision.

WARNING: Choking Hazard – Small Parts. Contains Small Balls. Strangulation hazard – Contains Long Cords. Not for children under 3 years old.

WARNING: This product contains small magnets. Swallowed magnets can stick together across intestines causing serious infections and death. Seek immediate medical attention if magnets are swallowed or inhaled.

WARNING: Choking Hazard – Children under 8 years can choke or suffocate on uninflated or broken balloons. Adult supervision is required. Keep uninflated balloons from children. Discard broken balloons at once.

ATTENTION: The product needs batteries for operating. Do not mix old and new batteries. Do not mix alkaline, standard (carbon-zinc), or rechargeable batteries.

WARNING: This product needs a Coin Cell Battery for operating. A swallowed Button or Coin Cell Battery can cause internal chemical burns in as little as two hours and lead to death. Dispose of used batteries immediately. Keep new and used batteries away from children. If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.

6. Disclaimers

6.1 Availability of Website

Although we make reasonable efforts to ensure that this Website is available to you to view and use 24×7, this is not guaranteed. The Website may be temporarily unavailable at any time because of: server or system failure or other technical issues; reasons that are beyond our control; required updating, maintenance, or repair. If a fault occurs with this Website or in our services, please report it to us and we will correct the fault as soon as we reasonably can. In the event that our Website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email.

6.2 Website Limited Liability

This Website and its contents are provided “as is” and on an “as available” basis, and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the Website, any failures, delays, or interruptions in the shipment of boxes, delivery, or downloading of any content contained on the Website, any costs, losses, expenses, or damages arising from the use of or reliance on the content provided on the Website, or any conduct by users of the Website. We reserve the right to deliver Products at our sole discretion. We disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our Site is accurate, complete, or current. We do not guarantee the security of any information transmitted to or from the Site or service, and you agree to assume the security risk for any information you provide using the Site or service. We may, from time to time, restrict access to certain features, parts, or content of the Website, or the entire Website, to users who have registered with us.

6.3 Indemnification

You agree to indemnify and hold us, our subsidiaries, and affiliates, and each of their directors, officers, agents, contractors, partners, and employees, harmless from and against any loss, liability, claim, demand, damages, costs, and expenses, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms & Conditions or any violation by you of any applicable laws or the rights of any third party.

6.4 Exclusions

The limitations or exclusions of warranties and liability contained in these terms do not affect or prejudice the statutory rights of a consumer, i.e., a person acquiring goods otherwise than in the course of a business. The limitations or exclusions of warranties and remedies contained in these terms shall apply to a customer only to the extent such limitations or exclusions and remedies are permitted under the laws of the jurisdiction where a customer is located. If applicable law requires any warranties with respect to the Product, all such warranties are limited in duration to ninety (90) days from the date of delivery. Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the exclusions set forth above may not apply to you.

6.5 Outdated Information

The information contained on this Website is for general information purposes only. We endeavour to keep the information contained on the Website (other than User Material) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the Website, please contact us.

6.6 Limitation of Liability for Product Misuse

In addition to all other limitations and disclaimers in these Terms, we should not be liable to you or any third party, in whole or in part, for any claims, liability, damages, loss, or costs arising from Product using that does not comply with these Terms.

7. Privacy

We collect personal information about you through your use of this Website and our services. All information that we collect about you is subject to our Privacy Policy. If you do not agree to our Privacy Policy which forms part of our Terms, you must exit our Website immediately.

7.1 Feedback

We will treat any feedback you provide to us as non-confidential and non-proprietary. You agree that you will not submit to us anything you consider to be confidential or proprietary.

8. Intellectual Property

8.1 Copyright

All intellectual property rights in or relating to the Website (including our text, graphics, software, photographs and other images, videos, sound, trademarks, and logos) are owned by us or our licensors.

8.2 Trademarks

All trademarks, logos, images, products, and company names displayed or referred to on this Website are the property of their respective owners. Nothing on this Website grants you any license or right to use, alter, or remove such material.

8.3 Potential Copyright Infringing

We respect the intellectual property of others and ask that users of our Website and Software do the same. In connection with our Website, Services, and Software, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Website, Services, and Software who repeatedly infringe on intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Website, Service, and Software, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification must be provided to our designated Copyright Agent:

  1. your physical or electronic signature;
  2. identification of the copyrighted work(s) that you claim to have been infringed;
  3. identification of the material on our services that you claim is infringing and that you request us to remove;
  4. sufficient information to permit us to locate such material;
  5. your address, telephone number, and e-mail address;
  6. a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
  7. a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement. The designated Copyright Agent for Company is: Designated Agent: Vasily Filippov Address of Agent: Anglo House, Bell Lane Office Village, Bell Lane, Amersham, Buckinghamshire, HP6 6FA, UK Email: dmca@melscience.com

9. User Content

In these Terms, we use the term “User Content” to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds, and musical or literary works. It does not include the Account information you provide when you register as a member or when you subsequently change that information. If you review or submit User Content, you are agreeing to do so on these Terms. If you do not want to review or submit User Content on these terms, then you should not do so.

9.1 No Responsibility for User Content

We do not systematically review User Content submitted by users of this Website. We are not responsible for the content of User Content. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Content, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.

9.2 No Affiliation

You may not state or imply that your User Content is in any way provided, sponsored, or endorsed by us.

9.3 Right to Refuse

We reserve the right, in our sole discretion, to refuse to post, or to remove or edit any of your User Content, or to restrict, suspend, or terminate your access to all or any part of this Website, particularly where User Content breaches this section of the Terms, and we may do this with or without giving you any prior notice. We may report your User Content to law enforcement authorities if we find that your User Content violates these Terms or the applicable laws.

9.4 License to Use Your User Content

By submitting User Content (including your and/or your child’s name, voice, photograph, and likeness) you hereby grant us an irrevocable, nonexclusive, royalty-free and fully-paid, sub-licensable, transferable, and worldwide license to use, reproduce, modify, prepare derivative works of, display, and perform that User Content in any media (including, but not limited to, our Website and in our Software). You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content. We may link User Content or parts of User Content to other material, including material submitted by other users of the website or created by us and/or other third parties. We may use User Content for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market, or advertise us. We will not sell your User Content to third parties, but you acknowledge that we may indirectly commercially benefit from it, for example, by selling third party advertising which appears next to User Content.

9.5 Warranties

Each time you submit User Content to us, you represent and warrant to us as follows:

  1. you own your User Content or have the right to submit it, and in submitting it you will not be violating any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
  2. your User Content is not harmful to children in any way;
  3. your User Content is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offence, give rise to civil liability, violate any law; and is not otherwise inappropriate;
  4. your User Content does not advertise any product or service or solicit any business;
  5. your User Content does not identify any individual (including by way or name, address or a still picture or video) under the age of eighteen (18) and if User Content identifies any individual over the age of eighteen (18), you have that person’s consent to being identified in exactly that way in your User Content; and (e) in submitting your User Content you are not impersonating any other person;
  6. your User Content does not constitute unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise.

9.6 No Guarantee over Your User Content

We are not obligated to backup your User Content and User Content may be deleted at anytime. You are solely responsible for creating backup copies of your User Content.

10. Term and termination

These Terms will become effective and binding when you use the Website, Service, or Products, when you voluntarily provide any information about yourself to us, or when you indicate your agreement by following any instructions we place on the Site (such as buttons labelled “I Agree”) (whichever occurs first). We reserve the right to terminate these Terms, your Account, and your access to the Website and the Service at any time without notice. You may delete your Account at any time, for any reason, by following the instructions on the Website.

11. Miscellaneous Matters

11.1 Modifications to These Terms

We reserve the right, from time to time, with or without notice to you, to change these Terms at our sole discretion. The Terms applicable to your access to and use of this Website will be the version that is current and displayed on the Website as at each date you access the Website. Your use of the Website after changes are made means that you agree to be bound by such changes. These terms were last updated on April 10th, 2021 (except clauses 2.5 and 4.1, which are updated automatically).

11.2 Governing Law

Your use of this Website is governed by these Terms and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this Website, the services we provide, and the Products we sell are subject to the exclusive jurisdiction of the English courts.

11.3 Assignment by Us

You agree that we may assign any of our rights and/or transfer, sub-contract, or delegate any of our obligations under these Terms. These Terms are personal to you and are agreed to by you for your own benefit and not for the benefit of any other party.

11.4 No Waiver

If we delay exercising or fail to exercise or enforce any rights available to us under these Terms, such delay or failure does not constitute a waiver of that right or any other rights under these Terms.

11.5 Force Majeure

We will not be liable to you for any lack of performance, or the unavailability or failure, of this Website or our services, or for any failure by us to comply with these Terms, where such lack, unavailability, or failure arises from any cause reasonably beyond our control.

12. Contact Information

MEL Science Limited, Anglo House, Bell Lane Office Village, Bell Lane, Amersham, Buckinghamshire, HP6 6FA, UK. Email: office@melscience.com